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Do You Love Your Customer Service Call Center? You Should!
Happy Valentine’s Day from Tacamor! Let’s celebrate the season of love by asking a simple question: Do you love your customer service call center? If the answer is yes, that’s great! If the answer is...
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The Different Types of Contact Centers
Not all contact centers are the same. Just as there are different kinds of animals stalking through the jungle and different types of vehicles on the road, there are many different types of contact...
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The Hidden Costs of Operating a Call Center
Many companies struggle with the decision of whether to keep their call center operation in house, or outsource it to a professional customer service provider. Although improved quality of service is...
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Building Loyalty Through Customer Service
Keeping customers happy is more important than ever before. The logic is pretty simple. Receiving exceptional customer service makes people feel good about a company, which in turn makes them more...
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Customer Service Leadership
In order to be considered successful, a company must grow. In order to grow, a company needs to somehow differentiate itself from the competition. Focusing on high quality customer service in order...
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Building the Perfect Call Center
For building customer loyalty and maintaining an exceptional business reputation, call centers are a critical piece of the puzzle. Many companies today are seeing the value in having a top-notch...
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What Frustrates Customers Most?
When calling in for customer service, we all have our own individual pet peeves. For example, some people do not like being put on hold, while others may have trouble with voice recognition systems....
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Why Talking to Your Customers is More Important Than Ever
* This following blog post is a guest article by Imogen Reed. * With so much focus on the Internet these days, it’s no surprise that fewer and fewer of us are talking on the phone. It seems that...
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What are the most valuable contact centre metrics?
There are a vast number of different reporting metrics available to the modern contact center to help gauge performance; some more valuable than others. Jonty Pearce of Call Centre Helper online...
View ArticleWill Technology Kill the Call Center? (Video)
How Technology is Changing the Call Center Software Advice recently hosted a Google Plus debate called “Will Technology Kill the Call Center?” Representatives from IntelliResponse, Avaya Inc., Drumbi,...
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